Returns and Refunds

Returns

At LOVEVOOK, your satisfaction is extremely important to us.

If you’re not fully pleased with your purchase, you may return any unused items within 30 days of delivery. Before sending anything back, please make sure all return conditions listed below are completely fulfilled:

  • To return an item, please follow these steps:
    • Log in to your “My Account,” go to “My Orders,” and choose “Return.” Your request will be forwarded to our Customer Support team, who will follow up with you shortly.
    • If you are unable to access your account or require help, contact Customer Support within 30 days of receiving your order.
    • The item must be unused, unworn, and unwashed—returned in the same condition as delivered and compliant with the standards described below.
    • All security seals must remain unbroken and attached.
    • The return must include all original components and accessories.
    • The item must be sent back in its original packaging.
    • Products must be shipped to our facility within 30 days of delivery.
    • Items from the same order must be returned together in one shipment.
    • Returns must be shipped from the same country where delivery occurred.

Once all conditions are satisfied, we will issue a refund for the returned item(s), including applicable sales tax, minus the original shipping charges. Items that fail to meet the return requirements will not qualify for a refund. In such cases, the item will be returned to you in the condition we received it.

Exclusion

Beachwear, underwear, and face masks are final sale and cannot be returned. Additional non-returnable products may be labeled accordingly on their product pages.

Compliance Checks for Returned Products

Products must be returned in brand-new, unused condition with all tags, labels, and protective materials still attached, including any included accessories. We reserve the right to deny returns that show signs of wear or, alternatively, reduce the refund based on the product’s condition.

Examples of situations that may lead to a reduced refund include:

  • Items that have been worn, used, damaged, or washed.
  • Missing or altered identification tags or seals.
  • Missing original packaging, such as branded boxes or dust bags.

If a returned item cannot be accepted due to non-compliance with our policy, you will be notified.

Please note: These restrictions do not apply if your product is damaged or defective.

Defective Products

Many of our items come with a one-year warranty covering parts and labor. Please refer to the documentation included with your product or speak to one of our representatives for specific warranty details. If you receive a defective item, notify us within 2 days. If the issue is discovered later, please contact the manufacturer directly using the information included in the product packaging. Most manufacturers require an initial diagnostic service call.

Damaged Products

All shipments are fully insured. If your item arrives damaged during transit, you are eligible for a free replacement. Inspect your package upon arrival. If the packaging is noticeably damaged, you may refuse the delivery and inform the driver. If possible, take photos and send them to us so we can assist with issuing a replacement.

Please contact us at [email protected] to request a Return Merchandise Authorization (RMA) number before sending back any item. This number must be clearly marked on the outside of your return package. LOVEVOOK reserves the right to refuse any unauthorized returns or packages received without an RMA number.

Product Warranties

All products are covered by the manufacturer’s warranty. No additional warranties are offered. For service assistance, contact the authorized service center listed in your product materials or reach out to the manufacturer directly.

Refunds

What are my refund options?

Refunds are issued to the original payment method, minus any restocking fees outlined in our Return Policy.

When will I receive my refund?

After your return is processed or your order is canceled, the refund will be issued to your original payment method. This usually takes 3–5 business days but may vary depending on your bank or payment provider.

  • Store credit refunds are generally issued within 1 business day after the return is approved.
  • Credit card refunds are initiated once the return is processed. Your card issuer may take an additional 3–5 business days to post the funds. The entire process may take between 3 and 14 business days.
  • For other payment methods, please allow up to two weeks for full processing.

If you do not see your refund within the expected time frame, we suggest contacting your bank or payment provider for updates.

Can you refund to a different card if mine is canceled, lost, expired, or stolen?

Refunds must be issued to the original payment method. We cannot send refunds to another account or card. If your card is no longer active, please reach out to your card issuer for guidance on retrieving your refund.

If you have any questions about returns or refunds, feel free to email us at [email protected].