Frequently Asked Questions

Is Your Website Secure?

Shop confidently at LOVEVOOK, where we utilize advanced security measures to keep your information safe. During checkout, you’ll notice several indicators showing that your data is protected.

Look for the “S” in “https:” in your browser’s address bar—this confirms that the page is encrypted. You may also see a padlock icon near the address bar or in a corner of your browser, indicating a secure connection. At the bottom of the page, a Verisign security seal may be present; clicking it will display verified business credentials and confirm our secure site status.

Do You Rent or Sell Any of My Information?

At LOVEVOOK, we do not share, rent, or sell your name, address, phone number, or email to any third parties. For more details on how we safeguard your information, please review our privacy policy using the link below.

Click here for our Privacy Policy

Which Payment Methods Are Accepted?

LOVEVOOK offers a range of secure and convenient payment options. We accept major credit cards such as Visa, MasterCard, Discover, and American Express. You may also complete your purchase using PayPal. Please note that we cannot accept cash, personal checks, or cash-on-delivery payments.

Will I Receive an Order and Shipping Confirmation?

After placing your order, LOVEVOOK will send you an email confirmation with all purchase and shipping details. Once your order has shipped, you will receive another email containing tracking information and links to monitor your package.

When Will My Order Ship?

We make every effort to ship orders promptly, with most leaving our warehouse in 4616 W Myrtle Ave, United States within two business days. Each product page displays estimated production and processing times. Some items may be produced at off-site facilities and shipped separately; these items may require longer delivery times and are not eligible for express shipping.

Do You Charge Sales Tax?

Because LOVEVOOK is located in 4616 W Myrtle Ave, United States, we are required to collect any applicable taxes based on your delivery ZIP code. Some states may also tax shipping and gift wrap charges. All applicable taxes will be clearly displayed during checkout. Please note that tax rates may change without notice.

Can I Check The Status Of My Order Online?

Absolutely! You can check your order status anytime on our website. Just visit the following link to Track Your Order. Tracking links will become available once your order has shipped.

How Can I Contact Customer Support?

If you need help, you can reach our customer support team via email at [email protected] or by phone at +19389004960. Our support hours are Monday through Friday, from 9:00 AM to 5:00 PM EST.

What Is Your Return Policy?

Your satisfaction is important to us. If you are not fully happy with your purchase, you may return unused items within 30 days of delivery. Please refer to our Return Policy for full instructions and eligibility requirements.

Can I Change My Shipping Address After Placing an Order?

If you need to update your shipping address, please contact our customer service team immediately. As long as your order hasn’t been processed or shipped, we’ll do our best to assist. Once your order has shipped, the address can no longer be changed.

What Should I Do If I Receive a Damaged or Defective Item?

If your order arrives damaged or defective, please contact our support team within 2 days of receiving the item. We will help arrange a replacement or refund. Be sure to keep all original packaging and the damaged product for inspection.

Do You Offer International Shipping?

At this time, LOVEVOOK ships only within the United States, including U.S. Territories and APO/FPO/DPO addresses. International shipping is not currently available.

How Can I Track My Shipment?

Once your order is shipped, you will receive an email with a tracking number and a direct link to track the delivery. You may also log into your account on our website to view shipment progress.

What If I Missed My Delivery?

If you are unavailable at the time of delivery, the carrier will usually leave a notice with instructions on rescheduling or picking up your package at a nearby location. Follow the steps on the notice or contact the carrier directly for assistance.

Do You Offer Gift Wrapping?

Yes! We offer gift wrapping for an additional fee. You can select this option at checkout and even include a personalized message with your gift.